Unfortunately we do not offer refunds.
We offer 7 day exchange. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being exchanged. All hair extensions, wigs, hair pieces, braiding hair cannot be exchanged.
Additional non-returnable items:
To complete your exchange, we require a receipt or proof of purchase.
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
Unfortunately sale items cannot be exchanged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 94-09 Astoria Blvd East Elmhurst New York US 11369.
To return your product, you should mail your product to: 94-09 Astoria Blvd East Elmhurst New York US 11369
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.